International Voice Process Executive

Atoz Recruiters; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

Atoz Recruiters is seeking a candidate for an international voice process role in Pune. The position targets individuals with 0–2 years of BPO/call centre experience and strong English proficiency to handle diverse accents across various industries.

Flexibility for rotational 24x7 shifts and immediate joining are essential. The role emphasizes delivering high-quality customer service and maintaining productive client relationships.

Qualifications

• 0–2 years of experience in international voice processes (BPO/Call Centre).
• Excellent English with ability to understand diverse accents.
• Willing to work 24x7 shifts with rotational schedules.
• Immediate joiner only.

Responsibilities

• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
• Work effectively in a fast-paced environment with multiple priorities and deadlines.
• Handle international voice calls from clients across various industries, including BPO, IT services, and consulting.
• Utilize strong communication skills to build rapport with customers and maintain positive relationships.
• Provide exceptional customer service by resolving queries and concerns in a timely manner.

Skills

English proficiency

Communication skills

Customer service

Adaptability

Job description

Roles and Responsibilities

• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
• Work effectively in a fast-paced environment with multiple priorities and deadlines.
• Handle international voice calls from clients across various industries, including BPO, IT services, and consulting.
• Utilize strong communication skills to build rapport with customers and maintain positive relationships.
• Provide exceptional customer service by resolving queries and concerns in a timely manner.

Desired Candidate Profile

• STRICTLY NO TECHNICAL & IT BACKGROUND NEEDED, ONLY BPO CANDIDATES PREFERED.
• 0-2 years of experience in an international voice process or similar industry (BPO/Call Centre).
• Excellent English language proficiency with ability to understand diverse accents and dialects.
• Ability to work flexible shifts including rotational schedules (24x7) with minimal notice period required.
• Immediate joiner only.