International Voice Process Executive

3across; Gurugram District, Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

3across in Gurugram, Haryana, invites applications for an inbound customer service role in a fast-paced contact center. You will handle international voice interactions and support clients with precision, empathy, and clear communication.

The position requires 2 years’ experience, willingness to work in rotational shifts and week-offs, and training on office premises. You’ll adapt to multiple applications while upholding data privacy and service quality.

Qualifications

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Attend 5 days' work from office during the training period.
• Excellent verbal and written communication skills.
• Strong customer-centric approach with high levels of empathy and emotional intelligence.
• Ability to learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools simultaneously.
• Ability to perform effectively in a fast-paced, high-volume contact center environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact center operations.

Responsibilities

• Handle inbound customer interactions in a contact center.
• Work in a high-paced environment with back-to-back calls.
• Adapt to changing business requirements and shift patterns.
• Interact with customers across international markets while delivering high-quality service.

Skills

Verbal communication

Written communication

Empathy & EI

Multi-tasking

Learn quickly

Data privacy

Job description

Profile Eligibility Criteria

• Minimum 2 years of experience in an International Voice Process/Customer Service environment.
• Willingness to work in rotational shifts and rotational week-offs.
• Ability to attend 5 days' work from office during the training period.
• Excellent verbal and written communication skills.
• Strong customercentric approach with high levels of empathy and emotional intelligence.
• Ability to quickly learn and adapt to complex processes and systems.
• Comfortable working across multiple applications and digital tools simultaneously.
• Ability to perform effectively in a fast-paced, high-volume contact center environment.
• Strong understanding of risk management, data privacy, and information handling requirements.
• Stable employment history with a demonstrated interest in building a career within customer contact center operations.

Role Environment

• Customer-facing role within a contact center environment.
• Primarily focused on handling inbound customer interactions.
• High-paced environment involving continuous customer engagement and back-to-back calls.
• Requires flexibility to adapt to changing business requirements, schedules, and shift patterns.
• Opportunity to interact with customers across international markets while delivering a high-quality client experience.