International Voice Process Executive | Customer Support

Confederation of Indian Industry (CII); Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Confederation of Indian Industry (CII) in Pune, Maharashtra seeks a customer support associate to handle inbound and outbound calls, resolve queries, and provide accurate product information.

You will strive for high customer satisfaction, follow defined SLAs, and work in rotational/night shifts to meet targets.

Qualifications

• Excellent verbal and written English communication.
• Comfortable working in rotational/night shifts.

Responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and within defined SLAs.
• Provide accurate information regarding products and services.
• Maintain high levels of customer satisfaction.
• Escalate complex issues to the appropriate team.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Night shift readiness

Job description

Role & responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries professionally and within defined SLAs.
• Provide accurate information regarding products and services.
• Maintain high levels of customer satisfaction.
• Escalate complex issues to the appropriate team.
• Meet quality, productivity, and customer satisfaction targets.

Preferred candidate profile

• Excellent verbal and written English communication.
• Comfortable working in rotational/night shifts.

Working Days

• 5 Days Working
• Saturday and Sunday Fixed OFF