International Voice Process

Get Jobs India; Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

Get Jobs India in Mumbai is seeking a full-time International Voice Process specialist to join the on-site team. You will handle inbound and outbound calls with international customers, address queries, provide information, and resolve issues in a timely, professional manner.

You will follow SOPs, document interactions accurately, meet performance targets, and work in rotational shifts across time zones. Prior experience in BPO or call centers is preferred, with strong English communication

Qualifications

• Strong communication skills with fluent English.
• Customer service experience to resolve queries.
• Sales and basic finance understanding.
• Analytical skills to find root causes.
• Experience in international voice processes preferred.
• Proficient with CRM tools and MS Office.

Responsibilities

• Handle inbound and outbound calls for international customers.
• Address queries, provide information, and resolve issues.
• Document interactions and escalate complex cases when needed.
• Maintain call quality and meet performance targets.
• Work in rotational shifts aligned with international time zones.

Skills

Communication skills

Customer service

Sales & finance understanding

Analytical skills

Rotational shifts

International voice process experience

Education

Higher secondary/Graduate level

Higher education an advantage

Tools

CRM tools

MS Office

Job description

Company Description

Get Jobs India is an HR consultancy and frontline hiring partner specializing in recruitment for leading multinational companies across multiple sectors. Acting as an extension of client hiring teams, the firm focuses on placing professionals in roles that drive business growth. With strong expertise in high-volume and frontline recruitment, Get Jobs India connects candidates with credible employers and stable, performance-oriented opportunities. The consultancy emphasizes a focused, professional hiring approach to help organizations build dependable, high-performing teams. Candidates and employers can reach the team at [e-mail] for career opportunities or hiring support.

Role Description

This full-time International Voice Process role is an on-site position based in Mumbai. The role involves handling inbound and outbound calls with international customers, addressing queries, providing information, and resolving issues in a timely and professional manner. The team member will follow standard operating procedures, document interactions accurately, and elevate complex cases when required. Daily responsibilities include maintaining call quality, meeting performance targets, adhering to compliance and data security standards, and collaborating with colleagues and supervisors to improve customer experience. The role also requires working in rotational shifts aligned with international time zones, as per business requirements.

Qualifications

• Strong Communication skills, including fluent spoken English and clear call-handling abilities.
• Customer Service skills to manage queries, resolve concerns, and ensure a positive customer experience.
• Sales and basic Finance understanding to support cross-selling, up-selling, or billing-related discussions where applicable.
• Analytical Skills to interpret customer issues, identify root causes, and follow logical steps to resolution.
• Ability to work comfortably in an on-site, target-driven environment with rotational shifts.
• Prior experience in international voice processes or BPO/call center operations is preferred.
• Proficiency with computer systems, CRM tools, and basic MS Office applications.
• Minimum educational qualification of higher secondary/graduate level; higher education is an advantage.