International Customer Support [Voice] Professional

Adeptuz Management Solutions; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Adeptuz Management Solutions is seeking customer support representatives to assist international clients. Responsibilities include handling calls to address questions, resolving issues, and maintaining accurate CRM records.

Freshers and candidates with minimum 6 months of experience in an International Voice process are encouraged to apply. Excellent spoken English is a must, and candidates should be willing to work in night or rotational shifts.

Qualifications

• Freshers are welcome to apply; experience in International Voice process is a plus.
• Candidates should be able to work in night/rotational shifts.

Responsibilities

• Handle calls to support international customers.
• Deliver accurate information and resolve issues efficiently.
• Maintain detailed records of interactions in the CRM.

Skills

Excellent spoken English

Ability to communicate clearly and confidently

Good listener

Patience and calmness in tough situations

Education

12th / Undergraduate / Graduates

Job description

Responsibilities

• Handle calls to help international customers with their questions and problems.
• Deliver clear, accurate information and resolve customer issues efficiently, ensuring a positive experience.
• Maintain detailed records of customer interactions and solutions provided in the CRM system.
• Follow company protocols for escalation and ensure unresolved issues are addressed by the right teams.
• Ensure proper resolution to the customers issues.
• Uphold professionalism and empathy in every customer interaction, aiming for high customer satisfaction.

Key Skills / Desired Experience

• Educational Qualification: 12th / Undergraduate / Graduates are eligible to apply for the role.
• Work Experience: Freshers are welcome to apply. Candidates with experience of minimum 6 months in an International Voice process (inbound or outbound) in BPO would a plus.
• Prior experience in a International Voice process would be highly desirable.
• Notice Period: Candidates who can join immediately or in 10 or 15 days would be considered favorably.
• Salary Range: As Per Industry Standards.
• Communication and Languages: Excellent spoken English is mandatory, with the ability to communicate clearly and confidently.
• Willing to work in night/rotational shifts.
• Be a good listener, patient, and able to stay calm in tough situations.