International Voice Process Executive

NLB Services; Dadri; On-site; INR 300,000 - 480,000; Full time

Job summary

NLB Services in Dadri, Uttar Pradesh, is seeking a customer support executive to handle inbound calls and resolve customer queries. You will maintain high-quality communication, document interactions in the CRM, and meet daily and monthly targets while adhering to policies.

The role requires strong English verbal skills, clear pronunciation, and the ability to manage high call volumes with a customer-first approach. Basic computer literacy is expected.

Qualifications

• Excellent verbal communication skills in English.
• Clear pronunciation and good voice modulation.
• Strong active listening and interpersonal skills.
• Ability to handle pressure and high call volumes.
• Problem-solving attitude with a customer-first approach.
• Basic computer literacy (MS Office, CRM tools, email handling).

Responsibilities

• Handle inbound customer calls professionally.
• Understand customer needs and provide accurate information or solutions.
• Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
• Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
• Record and update customer interactions in the CRM system.
• Escalate unresolved issues to the appropriate department for timely resolution.
• Stay updated on product, process, and system knowledge to provide correct information.
• Adhere to company policies, process guidelines, and compliance requirements.

Skills

Verbal English

Voice modulation

Active listening

Pressure handling

Problem solving

MS Office/CRM

Job description

Role & responsibilities

• Handle inbound customer calls professionally.
• Understand customer needs and provide accurate information or solutions.
• Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
• Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
• Record and update customer interactions in the CRM system.
• Escalate unresolved issues to the appropriate department for timely resolution.
• Stay updated on product, process, and system knowledge to provide correct information.
• Adhere to company policies, process guidelines, and compliance requirements.

Required Skills & Competencies

• Excellent verbal communication skills in English.
• Clear pronunciation and good voice modulation.
• Strong active listening and interpersonal skills.
• Ability to handle pressure and high call volumes.
• Problem-solving attitude with a customer-first approach.
• Basic computer literacy (MS Office, CRM tools, email handling).