International Voice Process Executive

AP Management Consultants; Puducherry, Viluppuram; On-site; INR 180,000 - 240,000; Full time

Job summary

AP Management Consultants is seeking a customer support agent to handle inbound and outbound calls from international customers in a night-shift role. You will understand queries, provide suitable solutions, and maintain professional communication to ensure high satisfaction.

The position requires adherence to call quality standards, accurate updating of customer details, and coordination with internal teams to meet daily and weekly targets while maintaining service quality.

Qualifications

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide suitable solutions.
• Maintain professional communication with customers.
• Resolve customer complaints and issues effectively.
• Follow call quality standards and company procedures.
• Update customer details and call records in the system.
• Coordinate with internal teams when required.
• Achieve daily/weekly call and performance targets.
• Maintain good customer satisfaction and service quality.
• Should be comfortable in night Shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide suitable solutions.
• Maintain professional communication with customers.
• Resolve customer complaints and issues effectively.
• Follow call quality standards and company procedures.
• Update customer details and call records in the system.
• Coordinate with internal teams when required.
• Achieve daily/weekly call and performance targets.
• Maintain good customer satisfaction and service quality.
• Should be comfortable in night Shifts.

Job description

Role & responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer queries and provide suitable solutions.
• Maintain professional communication with customers.
• Resolve customer complaints and issues effectively.
• Follow call quality standards and company procedures.
• Update customer details and call records in the system.
• Coordinate with internal teams when required.
• Achieve daily/weekly call and performance targets.
• Maintain good customer satisfaction and service quality.
• Should be comfortable in night Shifts

Preferred candidate profile

Location: Thiruchitrambalam Koot Road

Contact: [e-mail]

9585581144