International Voice Process Executive

TELUS International; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

TELUS International is seeking a customer service representative to handle international calls, delivering exceptional service and resolving queries across multiple countries. You will be responsible for processing requests, maintaining CRM records, and escalating complex issues as needed.

Role requires 0-2 years of international BPO experience, strong communication skills, and the ability to work rotating night shifts. Basic computer skills and CRM familiarity are essential for success.

Qualifications

• 0-2 years of experience in an international BPO or call center environment.
• Strong communication skills for handling international calls and conversations effectively.
• Ability to work on night shifts (rotating schedules) as per business requirements.
• Basic computer knowledge for navigating through CRM systems and other relevant tools.

Responsibilities

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues that require escalation.

Skills

Strong communication skills

Night shift adaptability

CRM navigation

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle international calls from clients across various countries, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 0-2 years of experience in an international BPO or call center environment.
• Strong communication skills for handling international calls and conversations effectively.
• Ability to work on night shifts (rotating schedules) as per business requirements.
• Basic computer knowledge for navigating through CRM systems and other relevant tools.