International Voice Process Executive c

Joulestowatts Business Solutions Pvt. Ltd.; Mumbai; Hybrid; INR 300,000 - 450,000; Full time

Job summary

Joulestowatts Business Solutions Pvt. Ltd. in Mumbai seeks a customer support associate to handle international voice process inquiries via phone, email, and chat, delivering timely and professional solutions.

You will provide accurate product/service information, meet targets for call handling time, resolution rates, and quality metrics, and collaborate with team members to improve processes and efficiency.

Qualifications

• 1-4 years of experience in an International Voice Process (BPO) environment.
• Excellent communication skills with ability to articulate thoughts clearly over phone lines.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

Responsibilities

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve common goals and improve overall process efficiency.

Skills

Clear communication

Phone communication

Job description

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Meet performance targets for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve common goals and improve overall process efficiency.

Job Requirements :

• 1-4 years of experience in an International Voice Process (BPO) environment.
• Excellent communication skills with ability to articulate thoughts clearly over phone lines.
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.