Executive- Customer Service

Naukri E-hire; Mohali; On-site; INR 201,000 - 312,000; Full time

Job summary

Naukai E-hire is seeking a customer support associate to handle inquiries across chat, email, and phone. You will respond promptly and professionally to ensure high satisfaction levels.

Key duties include resolving issues, escalating complex cases when needed, maintaining CRM records for all interactions, and collaborating with internal teams to fix product or service-related problems.

Qualifications

• 0-12 years of experience in BPO/Call Centre handling international processes.
• Strong communication skills for semi-voice conversations over the phone or via digital platforms like chat support.
• Ability to work on blended processes involving both non-voice tasks like email support and voice processes like international call center operations.

Responsibilities

• Handle customer inquiries through various channels such as chat, email, and phone calls in a timely and professional manner.
• Resolve customer complaints and issues by providing effective solutions and escalating complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software to ensure seamless data tracking.
• Collaborate with internal teams to resolve technical issues related to products or services.

Skills

Strong communication

0-12 years exp

BPO experience

Call centre

International processes

Job description

Roles and Responsibilities :

• Handle customer inquiries through various channels such as chat, email, and phone calls in a timely and professional manner.
• Resolve customer complaints and issues by providing effective solutions and escalating complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software to ensure seamless data tracking.
• Collaborate with internal teams to resolve technical issues related to products or services.

Job Requirements :

• 0-12 years of experience in BPO/Call Centre environment handling international processes (domestic process knowledge is an added advantage).
• Strong communication skills for handling semi-voice conversations over the phone or via digital platforms like chat support.
• Ability to work on blended processes involving both non-voice tasks like email support and voice processes like international call center operations.