International Voice Process Executive

Veerwal Getwork Services; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Veerwal Getwork Services in Bengaluru, India, is hiring for an international customer service representative to handle inbound and outbound calls, resolve queries, and maintain high call quality.

You will follow scripts and comply with guidelines, document interactions in CRM, escalate complex issues, and work with internal teams to ensure timely resolutions.

Excellent verbal communication and multitasking in a dynamic, global contact center environment is expected.

Qualifications

• Handle inbound and outbound international calls.
• Maintain professional communication with customers from international markets.
• Understand customer queries and provide accurate resolutions.

Responsibilities

• Handle inbound and/or outbound international customer calls.
• Communicate professionally with customers from international markets.
• Understand customer queries and provide accurate resolutions.
• Maintain a high level of customer service and call quality.
• Record customer interactions and update information in the CRM/system.
• Resolve customer complaints and escalate complex issues when required.
• Meet assigned quality, productivity, AHT, and customer satisfaction targets.

Skills

Inbound calls

Outbound calls

Communication skills

Customer service

Tools

CRM software

Job description

Role & responsibilities

• Handle inbound and/or outbound international customer calls.
• Communicate professionally with customers from international markets.
• Understand customer queries and provide accurate resolutions.
• Maintain a high level of customer service and call quality.
• Follow defined process guidelines, scripts, and compliance requirements.
• Record customer interactions and update information in the CRM/system.
• Resolve customer complaints and escalates complex issues when required.
• Meet assigned quality, productivity, AHT, and customer satisfaction targets.
• Maintain proper call etiquette and professional communication.
• Coordinate with internal teams for timely resolution of customer issues.