International Voice Process Executive

Krishna Enterprises; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Krishna Enterprises in Dadri, Uttar Pradesh, is seeking a customer support professional to handle inbound and outbound calls, and to recover outstanding balances through effective communication.

The role emphasizes achieving productivity, quality and first-call resolution targets, maintaining professional customer correspondence, and leveraging international voice process experience to service clients across time zones.

Qualifications

• Excellent English communication required.
• Experience in international voice process preferred.
• Willingness to work in international shifts without cab.
• Strong customer-handling and negotiation skills required.

Responsibilities

• Handle inbound & outbound customer calls.
• Recover outstanding balances through effective communication.
• Achieve productivity, quality & first-call resolution targets.
• Handle customer correspondence professionally.

Skills

Excellent English communication

International Voice Process Experience

International shifts

Customer-handling & negotiation

Job description

Role & responsibilities

• Handle inbound & outbound customer calls.
• Recover outstanding balances through effective communication.
• Achieve productivity, quality & first-call resolution targets.
• Handle customer correspondence professionally.

Required Skills:

• Excellent English communication.
• International Voice Process Experience.
• Comfortable working in international shifts without cab.
• Good customer-handling & negotiation skills.