International Voice Process Executive

Talent Acquaintance; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer support professional to handle inquiries, resolve issues courteously, and provide timely, accurate information about products and services. You will collaborate with internal teams to enhance the customer experience, maintain high product knowledge, and consistently meet performance targets in a fast-paced environment.

A high school diploma is required; a college degree is preferred.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to work in a fast-paced environment and handle multiple interactions.
• Problem-solving and analytical abilities required.
• Proficient with computer systems and software.
• Adaptability to changing priorities.
• HS diploma or equivalent; degree preferred.

Responsibilities

• Handle customer inquiries professionally.
• Provide timely and accurate information about products or services.
• Use problem-solving to address complex complaints.
• Collaborate with internal teams to improve customer experience.
• Maintain high product knowledge to support customers.
• Meet or exceed performance targets (quality and productivity).

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Analytical skills

Computer literacy

Adaptability

Education

High school diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.