International Voice Process Executive

Movate Technologies; Chennai; Presencial; INR 260.000 - 420.000; Jornada completa

Descripción de la vacante

Movate Technologies in Chennai seeks a customer support executive to handle international voice inquiries, resolve issues, and provide solutions with professionalism.

You will work across multiple time zones, maintain detailed CRM records, and collaborate with the team to meet daily targets while upholding service standards.

Formación

• 1-3 years of experience in an International BPO or Call Centre environment.
• Strong communication skills for handling international voice processes.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.

Responsabilidades

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in a professional and courteous manner.
• Process international voice calls from clients across various time zones, ensuring timely resolution of queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
• Collaborate with team members to achieve daily targets and meet performance metrics.

Conocimientos

Communication skills

International voice processes

Customer service

Herramientas

CRM software

Descripción del empleo

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in a professional and courteous manner.
• Process international voice calls from clients across various time zones, ensuring timely resolution of queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
• Collaborate with team members to achieve daily targets and meet performance metrics.

Job Requirements :

• 1-3 years of experience in an International BPO or Call Centre environment.
• Strong communication skills for handling international voice processes effectively.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.