International Voice Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Chennai; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking an International Voice Process Executive to handle international voice calls and deliver outstanding customer service. The role requires clear communication, problem solving, and the ability to work in a fast-paced environment.

The candidate should demonstrate strong verbal English skills, a customer-centric approach, and flexibility to work hours that may include weekends or holidays as needed to meet service targets.

Qualifications

• Strong verbal English communication required.
• Experience in handling customer queries and providing solutions.
• Willing to work flexible hours, including weekends/holidays if required.

Responsabilités

• Manage inbound and outbound international voice calls.
• Provide exceptional customer service and resolve inquiries promptly.
• Document interactions and feedback in the system accurately.
• Collaborate with team to improve processes and customer experience.
• Participate in training to stay updated on product knowledge and service protocols.

Connaissances

Verbal English

Customer service

Communication

Time management

Problem solving

Description du poste

We are seeking an enthusiastic and dedicated International Voice Process Executive to join our dynamic team. The ideal candidate will be responsible for handling international voice calls, providing exceptional customer service, and ensuring customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.

Key Responsibilities:

• Manage inbound and outbound international voice calls, addressing customer inquiries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve processes and enhance customer experience.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Required Skills:

• Strong verbal communication skills in English.
• Ability to handle customer queries effectively and efficiently.
• Familiarity with international voice processes is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays if required.