Customer Service Associate _International Voice

Expert Staffing Solutions New Delhi; Gurugram District; Vor Ort; INR 279.000 - 391.000; Vollzeit

Benefits dieser Stelle

Cab facility

Performance-based incentives

Work from Office

Zusammenfassung

Expert Staffing Solutions New Delhi invites applications for an International Voice Process role in Gurugram. You will handle international calls, resolve queries, provide accurate product information, and maintain customer records in CRM, while adhering to procedures and shift schedules.

Ideal candidates showcase strong English communication, customer service skills, active listening, and problem-solving abilities.

Qualifikationen

• Excellent English communication and professional Customer Service skills.

Aufgaben

• Handle international customer calls professionally and resolve queries.

Kenntnisse

English communication

Customer service

Active listening

Problem solving

Interpersonal skills

CRM tools

MS Office

Adaptability

Time management

Patience & empathy

Ausbildung

No specific degree required

Tools

CRM tools

Email

MS Office

Jobbeschreibung

Roles and Responsibilities International Voice Process

• Handle international customer calls professionally.
• Resolve customer queries and complaints efficiently.
• Provide accurate information about products and services.
• Maintain customer records using CRM tools.
• Follow call-handling procedures and company policies.
• Ensure customer satisfaction through effective communication.
• Escalate complex issues to the concerned department.
• Achieve daily targets and maintain call quality standards.
• Protect customer information and maintain confidentiality.
• Meet performance metrics and adhere to shift schedules.

Preferred candidate profile

• Excellent English Communication Skills Strong verbal communication and fluency.
• Customer Service Skills Ability to handle customer queries professionally.
• Active Listening Understand customer concerns and provide suitable solutions.
• Problem-Solving Ability Resolve customer issues efficiently.
• Interpersonal Skills – Build positive relationships with international customers.
• Computer Knowledge – Basic knowledge of MS Office, email, and CRM tools.
• Adaptability – Comfortable working in rotational and night shifts.
• Time Management – Handle calls efficiently while maintaining service quality.
• Patience and Empathy – Handle difficult customers calmly and professionally.

Job Highlights

• Working Days: 5 Days Working
• Weekly Offs: 2 Rotational Week Offs
• Shift Timings: Rotational Shifts
• Cab Facility: Both-Side Cab Facility
• Incentives: Attractive Performance-Based Incentives
• Work Mode: Work from Office