International Voice Process Executive

Careersource; Dadri, Mumbai, Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Careersource in India is seeking a Customer Support Executive to handle queries via calls, live chat, and email for international customers. You will provide accurate information, resolve problems, and maintain records to ensure satisfaction.

The role requires excellent English communication, good typing, and strong problem-solving; willingness to work in rotational night shifts. Freshers and experienced candidates can apply, making this a flexible entry into customer care.

Qualifications

• Excellent English communication skills (verbal and written).
• Good typing skills and basic computer knowledge.
• Strong problem-solving and customer-handling abilities.
• Willingness to work in rotational shifts, including night shifts.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle customer queries through calls, live chat, and email.
• Provide accurate information and effective solutions to international customers.
• Maintain professional communication and ensure customer satisfaction.
• Resolve customer complaints and expand complex issues when required.
• Maintain accurate records of customer interactions.
• Meet performance targets related to quality, productivity, and customer satisfaction.

Skills

English proficiency

Typing skills

Problem solving

Customer handling

Night shifts

Job description

Job Responsibilities

• Handle customer queries through calls, live chat, and email.
• Provide accurate information and effective solutions to international customers.
• Maintain professional communication and ensure customer satisfaction.
• Resolve customer complaints and expand complex issues when required.
• Maintain accurate records of customer interactions.
• Meet performance targets related to quality, productivity, and customer satisfaction.

Eligibility Criteria

• Excellent English communication skills (verbal and written).
• Good typing skills and basic computer knowledge.
• Strong problem-solving and customer-handling abilities.
• Willingness to work in rotational shifts, including night shifts.
• Freshers and experienced candidates can apply.

Contact: 9342017608- Akshay