Customer Support Associate International Voice

TP; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Cab facility

Health insurance

Career growth opportunities

Incentives

Job summary

TP in Hyderabad is seeking a Customer Support Associate for our International Voice Process team. You will handle inbound and outbound calls, resolve queries, and provide product information while maintaining high customer satisfaction.

You will document interactions in CRM, meet targets like AHT and CSAT, and work in rotational night shifts. Freshers and experienced candidates are welcome; basic computer skills and strong communication are essential.

Qualifications

• Graduate/Undergraduate as per company requirements.
• Freshers and experienced candidates welcome.
• Experience in BPO/International Voice Process is an advantage.
• Willing to work in a 24/7 environment.
• Strong interpersonal and communication skills.

Responsibilities

• Handle customer inquiries via voice calls professionally and efficiently.
• Resolve complaints with appropriate solutions within defined TAT.
• Maintain high standards of customer service and satisfaction.
• Identify customer needs and provide accurate information about products and services.
• Document interactions and update CRM records.
• Follow company policies, processes, and quality standards.
• Meet performance metrics such as AHT, CSAT, Quality, and Productivity.
• Escalate unresolved issues to the appropriate team.
• Maintain confidentiality of customer information.

Skills

English proficiency

Neutral accent

Problem solving

Typing skills

Objection handling

Rotational shifts

Multitasking

Education

Graduate/Undergraduate

Tools

CRM software

Job description

We are seeking dynamic and customer-focused Customer Support Associates to join our International Voice Process team. The role involves handling inbound and outbound customer calls, resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via voice calls professionally and efficiently.
• Resolve customer complaints and provide appropriate solutions within the defined TAT.
• Maintain high standards of customer service and customer satisfaction.
• Identify customer needs and provide accurate information regarding products and services.
• Document customer interactions and update records in CRM systems.
• Follow company policies, processes, and quality standards.
• Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity targets.
• Escalate unresolved issues to the concerned team whenever required.
• Maintain confidentiality of customer information.

Required Skills

• Excellent verbal and written communication skills in English.
• Neutral accent and strong listening skills.
• Good problem-solving and analytical abilities.
• Basic computer knowledge and typing skills.
• Ability to handle customer objections and difficult situations professionally.
• Willingness to work in rotational shifts, including night shifts.
• Ability to multitask and work in a fast-paced environment.

Eligibility Criteria

• Graduate/Undergraduate (as per company requirements).
• Freshers and experienced candidates are welcome to apply.
• Previous experience in BPO/Customer Service/International Voice Process is an added advantage.
• Flexible to work in a 24/7 work environment.
• Customer-centric approach.
• Positive attitude and team-player mindset.
• Strong interpersonal skills.
• Ability to learn quickly and adapt to changing processes.

Salary & Benefits

• Competitive salary package.
• Performance-based incentives.
• Cab facility (as per company policy).
• Health insurance and other employee benefits.
• Career growth and development opportunities.

Keywords:

Customer Support Associate, International Voice Process, Voice Process Executive, Customer Service Representative, BPO Executive, Call Center Executive, Customer Experience Specialist.