International Voice Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Bengaluru is seeking an International Voice Process Executive to join our customer‑centric team. The role handles international calls, provides accurate information, and ensures high satisfaction through clear communication.

You will manage inquiries, document interactions, and meet performance targets while collaborating with teammates to improve processes. Strong English verbal skills and BPO/voice experience are preferred for a fast-paced setting.

Qualifications

• Clear and effective verbal communication in English.
• Experience in BPO or voice process environments.
• Ability to multitask in a fast-paced setting.
• Customer-oriented mindset with service focus.
• Basic computer skills and CRM familiarity.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Provide accurate information about products and services.
• Maintain a positive, professional attitude with diverse customers.
• Document all interactions and feedback in records.
• Collaborate with team to improve processes and customer experience.
• Meet performance metrics and targets set by management.

Skills

Verbal English

BPO experience

Fast-paced

Customer-centric

CRM familiarity

Job description

We are seeking an enthusiastic and skilled International Voice Process Executive to join our dynamic team in Karnataka. The ideal candidate will have a passion for customer service and a strong ability to communicate effectively in a voice-based environment. As an International Voice Process Executive, you will be responsible for handling customer inquiries, providing solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Manage inbound and outbound calls in a professional manner, addressing customer queries and concerns promptly.
• Provide accurate information regarding products and services to customers.
• Maintain a positive and professional attitude while interacting with customers from diverse backgrounds.
• Document all customer interactions and maintain records of customer feedback.
• Collaborate with team members to improve processes and enhance customer experience.
• Meet performance metrics and targets set by the management.

Required Skills:

• Strong verbal communication skills in English.
• Experience in the BPO or voice process industry.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Basic computer skills and familiarity with CRM systems.

If you are a motivated individual with a desire to excel in the BPO sector, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding service to our international clientele and be a part of our growing team.