International Voice Customer Service Executive

Vrinda International; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International in Mumbai seeks an International Voice Customer Service Executive to be the primary contact for global clients, delivering reliable voice support and building lasting relationships. The role demands strong English communication, CRM experience, and a calm, solution-oriented approach to inquiries.

You will manage calls, log interactions, and resolve issues efficiently to uphold service excellence.

Qualifications

• Minimum 1 year of customer-facing experience.
• Proficient in basic computer operations.
• Strong CRM knowledge and practices.
• Ability to handle conversations with composure and professionalism.
• Excellent English communication, both written and spoken.
• Experience in delivering efficient customer support.
• Good listening, analytical and problem-solving skills.

Responsibilities

• Handle inbound and outbound voice calls to assist customers.
• Access internal systems to retrieve information and process requests.
• De-escalate tense situations with empathy and active listening.
• Communicate clearly and professionally with international clients in English.
• Log interactions and track issue resolutions using CRM tools.
• Identify root causes and implement appropriate fixes.
• Maintain knowledge of computer applications used daily.

Skills

Customer service

CRM

Active listening

English communication

Problem solving

Job description

International Voice Customer Service Executive

Job Description

Summary

We are seeking a dedicated International Voice Customer Service Executive to serve as the primary point of contact for our global clientele. In this pivotal role, you will be responsible for delivering exceptional support through voice channels, ensuring that every interaction reflects our commitment to quality and client satisfaction. The position is critical for maintaining strong customer relationships, resolving complex inquiries efficiently, and upholding our reputation for excellence in international service delivery.

Responsibilities

• Manage inbound and outbound voice calls to address customer inquiries and provide timely solutions.
• Navigate internal systems to retrieve account information and process requests with accuracy.
• De-escalate tense situations by employing active listening and empathy to resolve difficult customer issues effectively.
• Articulate information clearly and professionally in English to ensure seamless communication with international clients.
• Utilize customer relationship management tools to log interactions and track issue resolution.
• Apply problem-solving techniques to identify root causes of complaints and implement appropriate fixes.
• Maintain a comprehensive understanding of computer applications necessary for daily operational tasks.

Requirements

Requirements:

• Possess a minimum of one year of prior experience in a customer-facing role.
• Demonstrate proficiency in basic computer operations and software navigation.
• Exhibit a strong grasp of customer relationship management principles and practices.
• Show proven capability in managing challenging conversations with composure and professionalism.
• Display excellent English communication skills, both verbal and written.
• Have a solid background in delivering customer service and resolving queries efficiently.
• Possess keen listening abilities combined with effective analytical and problem-solving skills.