Hiring | International Customer Service Executive | Voice Process

Expert Staffing Solutions New Delhi; Gurugram District; Vor Ort; INR 250.000 - 420.000; Vollzeit

Zusammenfassung

Expert Staffing Solutions New Delhi is seeking candidates for an English-forward customer support role handling international calls. You will resolve queries, adhere to SOPs, and document interactions in the CRM system while meeting KPIs and KRAs.

Candidates should demonstrate strong communication skills, problem-solving ability, and a customer-centric approach, with patience and active listening to support global clients.

Qualifikationen

• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Good understanding of customer service processes, KPIs, and KRAs.
• Knowledge of CRM tools and customer interaction management.
• Ability to handle international conversations professionally.
• Strong listening skills, patience, and a customer-centric approach.

Aufgaben

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries efficiently while maintaining high customer satisfaction.
• Follow defined process guidelines, SOPs, and quality standards.
• Understand and achieve process KPIs and KRAs, including quality, productivity, and customer satisfaction targets.
• Use CRM tools to maintain accurate customer records and document interactions.
• Ensure professional communication, effective problem-solving, and timely resolution of customer concerns.
• Maintain compliance with company policies and process requirements.

Kenntnisse

English communication

Customer service

Problem solving

CRM tools

Active listening

Patience

Jobbeschreibung

Role & responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Resolve customer queries efficiently while maintaining high customer satisfaction.
• Follow defined process guidelines, SOPs, and quality standards.
• Understand and achieve process KPIs and KRAs, including quality, productivity, and customer satisfaction targets.
• Use CRM tools to maintain accurate customer records and document interactions.
• Ensure professional communication, effective problem-solving, and timely resolution of customer concerns.
• Maintain compliance with company policies and process requirements.

Preferred candidate profile

• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Good understanding of customer service processes, KPIs, and KRAs.
• Knowledge of CRM tools and customer interaction management.
• Ability to handle international customer conversations professionally.
• Strong listening skills, patience, and a customer-centric approach.