International Voice Process - Customer Support

The Job Factory; Bengaluru; In loco; INR 320.000 - 520.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay incentives

Training & certification

Cab facility

Medical insurance

Career growth

MNC work environment

Descrizione del lavoro

The Job Factory in Bengaluru, India is hiring International Voice Process Executives to handle inbound and outbound calls for global clients, delivering high-quality customer service and ensuring compliance.

The role involves resolving billing and service queries, updating CRM, and meeting daily call targets. Night shifts and rotational work are part of the role, with training provided to ensure performance.

Competenze

• Excellent spoken English communication skills required.
• Customer-focused mindset and professional demeanor expected.
• Basic computer knowledge and familiarity with CRM systems advantageous.

Mansioni

• Handle inbound/outbound international customer calls professionally.
• Understand customer queries and provide accurate solutions.
• Resolve billing, accounts, services or product related issues.
• Maintain high customer satisfaction and call quality standards.
• Document call details and update customer information in CRM.
• Follow process guidelines, compliance, and call scripts.
• Meet daily call targets, productivity, and performance metrics.
• Escalate complex issues to senior teams when required.
• Maintain a positive and professional attitude on all calls.
• Adapt to different international accents and time zones.

Conoscenze

Excellent spoken English

Customer-focused mindset

Basic computer knowledge

Formazione

Graduate / Undergraduate

Descrizione del lavoro

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage