Customer Support-International Voice Process /Immediate Joiners Only!

The Job Factory; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Incentives

Training & certification

Cab facility

Medical insurance

PF/ESI

Career growth

MNC work environment

Job summary

The Job Factory in Bengaluru, India is hiring International Voice Process Executives to handle inbound and outbound calls for global clients, delivering excellent customer service.

You will resolve billing or service issues, document call details in the CRM, and follow scripts to meet daily targets and quality standards.

Willingness to work rotational/night shifts, a customer‑focused mindset, and basic computer skills are required; paid training and career growth opportunities are offered.

Qualifications

• Graduate or undergraduate degree.
• Excellent spoken English communication skills.
• Willingness to work in rotational/night shifts.
• Customer-focused mindset.
• Basic computer knowledge.
• Experience in international BPO is an added advantage.

Responsibilities

• Handle inbound/outbound international customer calls professionally.
• Understand customer queries and provide accurate solutions.
• Resolve issues related to billing, accounts, services, or products.
• Maintain high customer satisfaction and call quality standards.
• Document call details and update customer information in CRM.
• Follow process guidelines, compliance, and call scripts.
• Meet daily call targets, productivity, and performance metrics.
• Escalate complex issues to senior teams when required.
• Maintain a positive and professional attitude on all calls.
• Adapt to different international accents and time zones.

Skills

Customer service

Communication

Computer basics

BPO experience

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment
  

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage