Customer Support-International Voice Process /Uk & US Process!

The Job Factory; Bengaluru; On-site; INR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary + performance

Paid training & certification

Cab facility

Medical insurance & PF/ESI

Career growth & promotions

Professional MNC work environment

Job summary

The Job Factory in Bengaluru is hiring International Voice Process Executives to handle inbound and outbound customer calls for global clients, delivering excellent service while upholding quality and compliance standards. The role requires clear spoken English, a customer-focused mindset, and the ability to work in rotational/night shifts.

Training and certification are provided; a supportive MNC work environment awaits.

Qualifications

• Excellent spoken English required.
• Graduate or undergraduate degree.
• Willingness to work in rotational/night shifts.
• Customer-focused mindset.
• Basic computer knowledge.

Responsibilities

• Handle inbound/outbound international customer calls professionally.
• Understand customer queries and provide accurate solutions.
• Resolve issues related to billing, accounts, services, or products.
• Maintain high customer satisfaction and call quality standards.
• Document call details and update customer information in CRM.
• Follow process guidelines, compliance, and call scripts.
• Meet daily call targets, productivity, and performance metrics.
• Escalate complex issues to senior teams when required.
• Maintain a positive and professional attitude on all calls.

Skills

English communication

Customer service

Night shifts

Computer basics

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment
  

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage