Hiring For International Voice Process

IntouchCX; Hyderabad; On-site; Full time

Benefits offered by this job

Competitive salary

2-way Cab facility

On-the-job training & career growth opportunities

5-day work week with rotational offs

Job summary

A leading customer service provider in Hyderabad is hiring International Voice Process professionals to manage inbound and outbound calls from international customers. Your role will involve resolving customer queries and maintaining high satisfaction levels. Candidates should have strong English communication skills, ability to work night and rotational shifts, and basic computer skills. The position offers a competitive salary, 2-way cab facility, and opportunities for career growth.

Qualifications

• Excellent English communication skills are essential for handling customers.
• Basic computer skills are necessary for maintaining logs and using CRM systems.
• Candidates should be willing to work night shifts or rotational shifts.

Responsibilities

• Handle international inbound and outbound calls professionally.
• Assist customers with queries, complaints, and product/service information.
• Maintain call logs and accurately update CRM systems.

Skills

Excellent English communication skills

Basic computer and typing skills

Good listening, problem-solving & customer handling skills

Education

Any Graduate / 12th Pass

Job description

Job Summary

We are hiring International Voice Process professionals to handle inbound/outbound phone calls from international customers and deliver excellent customer service. You will be responsible for understanding customer queries, resolving issues, and ensuring high customer satisfaction.

Key Responsibilities

• Handle international inbound & outbound calls professionally.
• Assist customers with queries, complaints and product/service information.
• Maintain call logs and update CRM systems accurately.
• Achieve quality & performance targets (AHT, CSAT).
• Maintain customer satisfaction goals and follow process guidelines.

Qualifications & Skills

• Any Graduate / 12th Pass (as required).
• Excellent English communication skills (verbal & written).
• Basic computer and typing skills.
• Willingness to work night shifts / rotational shifts.
• Good listening, problem-solving & customer handling skills.

What We Offer

• Competitive salary
• 2-way Cab facility
• On-the-job training & career growth opportunities.
• 5-day work week with rotational offs.

How to Apply

Interested candidates can share the resume on

8660530720

[e-mail]