Opening For Under Graduate/Grad Freshers/Voice & Non voice Process!

The Job Factory; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Competitive salary

Training & certification

Cab facility

Medical insurance

PF/ESI

Career growth

MNC work environment

Job summary

The Job Factory in Bengaluru is hiring International Voice / NON VOICE Process Executives to handle inbound and outbound global calls, delivering high-quality customer service while following compliance standards.

Candidates should have excellent spoken English, be willing to work in rotational/night shifts, and be comfortable with basic computer tasks. Training and certifications are provided, along with medical insurance, PF/ESI, and opportunities for career growth.

Qualifications

• Must have excellent spoken English and clear communication
• Willingness to work in rotational/night shifts
• Basic computer literacy and data entry skills
• Experience in international BPO is a plus
• Customer-focused mindset and strong problem-solving
• Ability to handle inbound/outbound calls professionally

Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve billing, accounts, service or product issues
• Maintain high customer satisfaction and call quality standards
• Document call details and update CRM
• Follow process guidelines and call scripts
• Meet daily call targets and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls

Skills

Excellent spoken English communication

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice / NON VOICE Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Call : HR smitha @ 9880964847 (Call or Whatsapp)

Email id : [e-mail]

Call has to be made between 10am -6 PM

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage

Call : HR smitha @ 9880964847 (Call or Whatsapp)

Email id : [e-mail]

Call has to be made between 10am -6 PM