International Voice Process | Customer Support Executive | Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 234,000 - 424,000; Full time

Benefits offered by this job

Attractive salary package

Fresher salary up to 21,000 in hand

Experienced salary up to 38,000 inhand

5 days working

Career growth opportunities

Professional training

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring Customer Support Executives for an International Voice Process. You will handle international calls, resolve queries, and deliver excellent service.

Freshers and experienced candidates with good English communication are welcome. Graduation is preferred but not mandatory; 12th pass is acceptable. Candidates should be comfortable with 24x7 rotational shifts and international customer interactions.

Qualifications

• Freshers or experienced candidates with good English communication.
• Willingness to work in a 24x7 rotational environment, if applicable.
• Prior experience in International BPO or Voice processes is a plus.

Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand queries and provide accurate resolutions.
• Maintain professional communication and call records.
• Escalate complex issues to relevant teams when needed.
• Meet performance, quality and customer satisfaction targets.

Skills

English communication

Listening

Problem solving

Customer focus

Basic computer knowledge

Education

12th pass / Graduate

Graduation preferred but not mandatory

Job description

We are hiring Customer Support Executives for an International Voice Process in Gurgaon. Candidates will be responsible for handling international customers over calls, resolving their queries and providing excellent customer service.

Both freshers and experienced candidates with good English communication skills are welcome to apply.

Role & responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer queries and provide accurate resolutions.
• Maintain professional and courteous communication with customers.
• Resolve customer complaints and issues within defined timelines.
• Provide information related to products, services, orders or accounts.
• Follow company processes, quality standards and communication guidelines.
• Maintain accurate customer information and call records.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned performance, quality and customer satisfaction targets.
• Ensure a positive customer experience on every interaction.

Preferred candidate profile

• Freshers and experienced candidates can apply.
• Minimum 12th Pass / Graduate candidates can apply.
• Graduation will be preferred but is not mandatory for suitable candidates.
• Excellent verbal and written English communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving abilities.
• Customer-focused attitude with a professional approach.
• Basic computer knowledge and ability to work on multiple applications.
• Candidates should be comfortable working in a 24*7 rotational environment / rotational shifts, if applicable.
• Candidates with prior experience in International BPO, International Voice, Customer Support, Technical Support or International Calling will be preferred.

Perks & Benefits

• Attractive salary package.
• Fresher salary up to 21,000 in hand.
• Experienced salary up to 38,000 in hand.
• 5 days working
• Performance-based incentives, wherever applicable.
• Opportunity to work with an international customer base.
• Career growth and internal promotion opportunities.
• Professional training and process-specific learning.
• Employee-friendly work environment.
• Opportunity for freshers to build a career in the international BPO/customer-service industry.