Customer Support Executive International Voice Process

Red Hibiscus Info Solutions; Hyderabad; On-site; INR 389,000 - 470,000; Full time

Benefits offered by this job

Both-side cab facility

5 working days per week

2 rotational week-offs

International voice process exposure

Full-time, permanent employment

Job summary

Red Hibiscus Info Solutions is hiring a Customer Service Executive for an international voice process role in Hyderabad. You will handle inbound calls from global customers, provide accurate support, and resolve queries while maintaining service standards.

The position is full-time and permanent, with night shifts and work-from-office requirements. Graduation is not mandatory, and immediate joiners are preferred.

Qualifications

• Minimum 1 year of experience in an International Voice Process.
• Experience must be specifically in an Inbound Calling.
• Excellent verbal and written communication skills in English.
• Good customer-handling and problem-solving skills.
• Comfortable working in night shifts.
• Willing to work from office.
• Immediate joiners preferred.
• Graduation is not mandatory.

Responsibilities

• Handle inbound customer calls for international customers.
• Provide accurate and professional customer support.
• Resolve customer queries and concerns effectively.
• Maintain excellent customer service standards.
• Communicate clearly and professionally in English.
• Follow process guidelines, quality standards, and company policies.

Skills

English communication

Customer handling

Problem solving

Education

Graduation not mandatory

Job description

Key Responsibilities

• Handle inbound customer calls for international customers.
• Provide accurate and professional customer support.
• Resolve customer queries and concerns effectively.
• Maintain excellent customer service standards.
• Communicate clearly and professionally in English.
• Follow process guidelines, quality standards, and company policies.

Candidate Requirements

• Minimum 1 year / 12 months of experience in an International Voice Process.
• Experience must be specifically in an Inbound Calling.
• Excellent verbal and written communication skills in English.
• Good customer-handling and problem-solving skills.
• Comfortable working in night shifts.
• Willing to work from office.
• Immediate joiners are preferred.
• Graduation is not mandatory.

Salary

Salary Structure

• 12 to 17 Months Experience: CTC 3.89 LPA to 4.00 LPA | In-Hand During Training: 25,700 | In-Hand After Training: 28,800
• 18 to 23 Months Experience: CTC 4.00 LPA to 4.20 LPA | In-Hand During Training: 28,000 | In-Hand After Training: 31,000
• 24 Months & Above Experience: CTC 4.60 LPA to 4.70 LPA | In-Hand During Training: 31,000 | In-Hand After Training: 35,000

Employee Benefits

• Both-side cab facility
• 5 working days per week
• 2 rotational week-offs
• International voice process exposure
• Full-time, permanent employment

Job Details

• Role: Customer Service Executive
• Industry: BPM / BPO
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Work Mode: Work from Office
• Shift: Night Shift
• Working Days: 5 days a week
• Week Off: Rotational
• Joining: Immediate joiners preferred
• Education: Graduation Not Required