Senior Process Associate - International Voice Process

KG Invicta Services (KGiS); Coimbatore District; Vor Ort; INR 290.000 - 424.000; Vollzeit

Zusammenfassung

KG Invicta Services (KGiS) is seeking a Senior Process Associate for its International Voice Process team. The role requires excellent English communication skills and a commitment to delivering exceptional customer service.

You will handle international calls, maintain professionalism, and collaborate with the team to improve processes. Training will be provided to continuously enhance skills in the international voice process.

Qualifikationen

• Experience in an international voice process or similar role.
• Excellent English communication skills (verbal and written).
• Strong problem-solving with a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Team player with a positive attitude and willingness to learn.

Aufgaben

• Handle inbound and outbound calls for international clients, addressing queries and providing solutions.
• Maintain professionalism and customer service during interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Document interactions and maintain accurate records of inquiries and resolutions.
• Participate in training sessions to improve skills and knowledge of the international voice process.

Kenntnisse

Intl voice process

English proficiency

Problem-solving

Multi-tasking

Team player

Jobbeschreibung

We are seeking a dedicated and experienced Senior Process Associate for our International Voice Process team. The ideal candidate will possess excellent English communication skills and have a passion for delivering exceptional customer service. As a Senior Process Associate, you will play a crucial role in ensuring that our clients receive the highest level of support and assistance.

Key Responsibilities

• Handle inbound and outbound calls for international clients, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Document all interactions and maintain accurate records of customer inquiries and resolutions.
• Participate in training sessions and workshops to continuously improve skills and knowledge of the international voice process.

Required Skills

• Proven experience in an international voice process or similar role.
• Excellent English communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Team player with a positive attitude and willingness to learn.

Join us in delivering outstanding service to our international clients and be a part of our success story.