International Voice Customer Service / Sales

Vrinda International; Mumbai; Presencial; INR 223.000 - 446.000; Jornada completa

Descripción de la vacante

Vrinda International is seeking an International Voice Customer Service / Sales professional in Mumbai. The role focuses on delivering excellent service to international clients and driving sales through persuasive communication and negotiation.

You will handle high-volume calls, address inquiries, and work toward achieving daily and monthly quotas in a fast-paced environment. Strong English skills and a customer-centric mindset are essential.

Formación

• 1 year of relevant work experience in customer service, sales, or related field.
• Proven ability to negotiate and persuade customers to close deals or resolve issues.
• Proficiency in basic computer operations and familiarity with standard office software.
• Strong command of the English language for clear verbal communication.
• Thrives in a goal-oriented setting with strict performance metrics.
• Solid background in managing customer relationships and addressing service challenges.

Responsabilidades

• Engage with international customers via voice channels to provide prompt and effective service solutions.
• Execute sales strategies and negotiate terms to achieve individual and team targets.
• Leverage strong communication abilities to articulate product value and address customer needs persuasively.
• Utilize basic computer systems to manage customer data, track interactions, and generate reports.
• Navigate a target-driven workspace to consistently meet or exceed daily and monthly quotas.
• Handle customer complaints with empathy and efficiency, reaching satisfactory resolutions.

Conocimientos

Negotiation

Customer service

Communication (English)

Goal-oriented

Relationship management

Herramientas

Office software

Descripción del empleo

International Voice Customer Service / Sales

Job Description

Summary

The International Voice Customer Service / Sales position serves as a vital link between the organization and its global clientele, focusing on delivering exceptional support while driving revenue through effective sales initiatives. This role demands a dynamic professional capable of managing high-volume interactions, resolving complex inquiries, and persuading customers to make purchasing decisions. The incumbent will play a crucial part in maintaining brand reputation and ensuring customer satisfaction across international markets, operating within a fast-paced, results-oriented framework.

Responsibilities

• Engage with international customers via voice channels to provide prompt and effective service solutions.
  
• Execute sales strategies and negotiate terms to achieve individual and team performance targets.
  
• Leverage strong communication abilities to articulate product value and address customer needs persuasively.
  
• Utilize basic computer systems to manage customer data, track interactions, and generate reports.
  
• Navigate a target-driven workspace to consistently meet or exceed daily and monthly quotas.
  
• Handle customer complaints with empathy and efficiency, employing problem-solving techniques to reach satisfactory resolutions.
  
• Maintain a professional demeanor while managing diverse customer interactions in a high-pressure environment.
  

Requirements

Requirements:

• Minimum of one year of relevant work experience in customer service, sales, or a related field.
  
• Proven ability to negotiate and persuade customers effectively to close deals or resolve issues.
  
• Proficiency in basic computer operations and familiarity with standard office software.
  
• Strong command of the English language for clear and professional verbal communication.
  
• Demonstrated capacity to thrive in a goal-oriented setting with strict performance metrics.
  
• Solid background in managing customer relationships and addressing service challenges.