Process Associate - Customer Support

wroots global pvt ltd; Bangalore Rural; On-site; INR 210,000 - 330,000; Full time

Job summary

wroots global pvt ltd is seeking an International Voice Process specialist in Karnataka, India. The role focuses on handling customer interactions, resolving issues, and delivering high-quality service for international clients.

Applicants should have strong English communication, be comfortable with US/UK shifts, and possess solid customer handling and problem-solving skills. Prior international voice/BPO experience is preferred.

Qualifications

• Excellent verbal and written communication skills in English.
• Comfortable working in international/US/UK shifts and rotational schedules.
• Strong customer handling and problem-solving skills.
• Prior experience in international voice, BPO, customer service, or international process preferred.
• Good active listening, patience, confidence, and professional communication skills.

Responsibilities

• Handle inbound/outbound customer s professionally and provide accurate information.
• Understand customer concerns, troubleshoot issues, and provide effective solutions within defined timelines.
• Maintain clear, fluent, and professional English communication with international customers.
• Deliver excellent customer service while maintaining high standards of quality and customer satisfaction.
• Follow company policies, meet process KPIs, update customer records, and maintain accurate documentation.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Active listening

Job description

International Voice Process Roles & Responsibilities

1. Customer Interaction Handle inbound/outbound customer s professionally and provide accurate information.
2. Issue Resolution Understand customer concerns, troubleshoot issues, and provide effective solutions within defined timelines.
3. Communication Maintain clear, fluent, and professional English communication with international customers.
4. Customer Experience Deliver excellent customer service while maintaining high standards of quality and customer satisfaction.
5. Process & Documentation Follow company policies, meet process KPIs, update customer records, and maintain accurate documentation.

Preferred Candidate International Voice Process

1. Excellent verbal and written communication skills in English.
2. Comfortable working in international/US/UK shifts and rotational schedules.
3. Strong customer handling and problem-solving skills.
4. Prior experience in international voice, BPO, customer service, or international process preferred.
5. Good active listening, patience, confidence, and professional communication skills.