Walk-in - International Voice Process

IntouchCX; Hyderabad; On-site; INR 240,000 - 320,000; Full time

Job summary

IntouchCX in Hyderabad is seeking enthusiastic Customer Service Associates for our Voice Support team. You will be the primary contact for customers, handling inbound and outbound calls and resolving issues with empathy and speed.

You’ll document interactions accurately, uphold quality standards, and help drive customer satisfaction through excellent communication and problem-solving. Training provided to ensure success.

Qualifications

• Excellent communication and verbal skills.
• Strong problem-solving abilities and analytical thinking.
• Customer-centric mindset with a passion for helping customers.

Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely resolutions.
• Deliver a high-quality customer experience with professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions taken within internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.

Skills

Excellent communication

Problem solving

Customer focus

Job description

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience.

The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
• Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
• Build rapport with customers and establish trust through effective communication.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Accurately document customer interactions and actions taken within internal systems.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.