BPO Associate - International voice process

wroots global pvt ltd; Bangalore Rural; On-site; INR 279,000 - 446,000; Full time

Job summary

wroots global pvt ltd in Bangalore is seeking an International Voice Process Associate to handle inquiries from international clients with professionalism, clarity, and a customer-first approach.

The role focuses on effective problem solving, timely resolutions, and maintaining high customer satisfaction while meeting individual and team targets. Immediate joiners welcome, with shifts across general and rotational schedules.

Qualifications

• Excellent communication in English.
• Freshers and Experienced are welcome to apply.
• Immediate joiners only.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

English fluency

Job description

BPO Associate - International voice process

Requirements:-

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.
• Work Location: Bangalore
• Shifts: General & Rotational Shift (5 days work2 days off)
• Immediate Joiners Only!