BPO Associate

wroots global pvt ltd

Bengaluru

Sur place

INR 180 000 - 240 000

Plein temps

Il y a 3 jours

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Résumé du poste

wroots global pvt ltd in Bengaluru is seeking an International Domestic voice process Associate to support international clients with clear and courteous communication. You will address inquiries, resolve issues, and ensure a high level of customer satisfaction while maintaining professional conduct.

The role requires handling inbound queries, collaborating with cross-functional teams, and meeting performance targets like handling time and resolution speed.

Qualifications

Excellent communication in English.
Freshers and experienced welcome.
Immediate joiners only.

Responsabilités

Handle inbound queries from customers in a professional and friendly manner.
Identify and resolve customer complaints by providing timely solutions.
Maintain a high level of customer satisfaction by addressing inquiries promptly.
Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
Work collaboratively with cross-functional teams to resolve escalated issues.

Connaissances

Excellent communication in English

Description du poste

BPO Associate - International Domestic voice process

Requirements:-

Excellent Communication in English.
Freshers and Experienced are welcome to apply!
Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

Handle inbound queries from customers in a professional and friendly manner.
Identify and resolve customer complaints by providing timely solutions.
Maintain a high level of customer satisfaction by addressing inquiries promptly.
Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
Work collaboratively with cross-functional teams to resolve escalated issues.
Work Location: Bangalore
Shifts: General & Rotational Shift (5 days work2 days off)
Immediate Joiners Only!