International Voice Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Bengaluru seeks an International Voice Associate to join our team and deliver outstanding customer support to our international clientele.

You will handle customer inquiries via voice channels, provide product and service information, and collaborate with colleagues to resolve issues while maintaining a high standard of professionalism and customer satisfaction.

Qualifications

• Excellent verbal and written communication abilities for international customers.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with international voice processes and customer service standards.
• Customer-centric approach and a proactive problem-solving mindset.

Responsibilities

• Engage with customers through voice calls to address queries and concerns.
• Provide accurate information about products and services to enhance experience.
• Collaborate with team members to resolve issues and improve service delivery.
• Maintain a professional, courteous, and responsive communication style.
• Document interactions and feedback for process improvement.

Skills

Communication skills

Multitasking

Customer service

Problem-solving

Job description

We are seeking an International Voice Associate to join our dynamic team in Karnataka. This role is ideal for individuals who are passionate about providing exceptional customer service and have experience in international voice communication. As an International Voice Associate, you will be responsible for handling customer inquiries, providing support, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Engage with customers through voice communication, addressing their queries and concerns effectively.
• Provide accurate information regarding products and services to enhance customer experience.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback for continuous improvement.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with international voice processes and customer service standards.
• Problem-solving skills and a customer-centric approach.

If you are looking to kickstart your career in the voice process industry and have a passion for helping others, Join us in delivering outstanding service to our international clientele.