International Voice Process

Tanisha Systems Inc.; Bengaluru; On-site; INR 240,000 - 300,000; Full time

Benefits offered by this job

100% WORK FROM OFFICE

Job summary

Tanisha Systems Inc. in Bengaluru seeks an associate to manage inbound and outbound calls, coordinating with operations to resolve customer issues. The role requires following call-handling guidelines and achieving KPIs set for the position.

The candidate should be flexible to work in rotational and night shifts and must be able to work from office only. The ideal candidate will have strong English verbal communication, active listening, and clear explanations to customers, ensuring effective

Qualifications

• Strong English verbal skills to handle free-flowing and difficult conversations on calls.
• Active listening and questioning to understand customer issues.

Responsibilities

• Handle Inbound and Outbound calls.
• Coordinate with Operations and other support functions for call-related help.
• Follow guidelines set out for calls handling.
• Meet All KPI/KRAs assigned to the role.

Skills

Strong English verbal skills

Active listening

Clear communication

Night shift capability

Job description

Job Summary

• Handle Inbound and Outbound calls
• Coordinating with Operations and other support functions for any help related on calls
• Follow the guidelines set out for calls handling
• All the KPI/KRAs assigned to be met

Skills required:

• Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
• Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
• Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
• Flexible to work in rotational and night shift.
• 100% WORK FROM OFFICE