International Voice Process Executive

NLB Services; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

NLB Services in Bengaluru, Karnataka is looking for a candidate to align with their Customer Support vertical. The role involves managing customer queries, resolving complaints, and providing best resolutions during the afternoon shift. Candidates should be adaptable and able to work flexibly while effectively managing multiple stakeholders. This position requires teamwork and proficiency in upselling or cross-selling products or services. Work will be from the office.

Qualifications

• Proficiency in managing customer queries and complaints effectively.
• Strong interpersonal skills to work with multiple stakeholders.
• Ability to work flexibly in a fast-paced environment.

Responsibilities

• Manage and resolve customer queries and complaints.
• Handle escalations and give best resolutions.
• Close faults and complaints within SLAs.
• Support inbound sales via upselling or cross‑selling.

Skills

Ability to handle disputes

Ability to manage multiple stakeholders

Ability to meet deadlines

Team player

Adaptable and flexible

Job description

You will be aligned with our Customer Support vertical and help manage/resolve customer queries, handle escalations and complaints, close faults and complaints within SLAs, and support inbound sales through upselling or cross‑selling products or services.

Responsibilities

• Manage and resolve customer queries and complaints.
• Handle escalations and give best resolutions.
• Close faults and complaints within SLAs.
• Support inbound sales via upselling or cross‑selling.
• Work during Afternoon Shift – 12:30 – 02:30 IST (Hoop).
• Work from office.

Qualifications

• Ability to handle disputes.
• Ability to manage multiple stakeholders.
• Ability to meet deadlines.
• Team player.
• Adaptable and flexible.