Walk-in | International Voice Process Executive

Udash Information Technologies; Sector 10, Hyderabad, Electronic City; On-site; INR 450,000 - 550,000; Full time

Job summary

Udash Information Technologies is seeking an International Voice Process Executive / Customer Support Associate to handle international calls and resolve product-related queries. The role requires clear English communication, basic computer skills, and the ability to work in rotational shifts from office locations across India.

The candidate should have 1 year of experience or a relevant qualification and be comfortable with night shifts.

Qualifications

• Good English communication skills required.
• Good listening and speaking skills required.
• Basic computer knowledge and typing skills expected.
• Customer-handling and problem-solving abilities expected.
• Willingness to work in night shifts or rotational shifts.
• Ability to work in a team and handle pressure.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide customer support and resolve queries related to products or services.
• Communicate professionally in English with customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain customer records and update information in the system.
• Meet customer satisfaction, quality, and productivity targets.
• Follow company policies and standard operating procedures.

Skills

English communication

Listening skills

Typing skills

Customer handling

Shift flexibility

Teamwork

Education

Intermediate or graduate

1 year experience

Job description

International Voice Process Job Description

Job Title: International Voice Process Executive / Customer Support Associate

Job Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide customer support and resolve queries related to products or services.
• Communicate professionally in English with customers.
• Understand customer concerns and provide appropriate solutions.
• Maintain customer records and update information in the system.
• Meet customer satisfaction, quality, and productivity targets.
• Follow company policies and standard operating procedures.

Required Skills

• Good English communication skills.
• Good listening and speaking skills.
• Basic computer knowledge and typing skills.
• Customer-handling and problem-solving abilities.
• Willingness to work in night shifts or rotational shifts.
• Ability to work in a team and handle pressure.

Eligibility

• Qualification: Intermediate, any graduate, or equivalent (depends on the company).
• Experience: Min 1 year experience
• Shift: rotational shift / rotational week off. / 5 days working
• Work Mode: Work from office .
• Salary : 5 LPA Max CTC
• Mode of interview
• HR
• OPS
• Versant
• walk-in interview
• 3 Job Location :
• Hitech city, Hyderabad .
• Electronic City , Bengaluru
• SECTOR 62 ,NOIDA