International Voice Executive- Customer service | Salary upto 4.80 LPA

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 216,000 - 480,000; Full time

Benefits offered by this job

Salary 3–4.8 LPA

In hand 18k-33k

Incentives

Monthly variable 2500-3500

5 Days working

24x7 shifts

Cab facility

Job Location Gurugram

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram is seeking an International Voice Process representative to handle outbound and inbound calls for UK/US customers. You will resolve queries, upsell where appropriate, and coordinate with internal teams to ensure timely resolutions.

The role requires excellent English communication, the ability to multitask, and comfort with 24/7 rotational shifts. Proficiency in MS Office and a customer-first mindset are essential.

Qualifications

• Any Undergraduate / Graduate candidate with Good English can apply.
• Candidate Must have excellent communication skills.
• Must be comfortable with 24*7 working environment.

Responsibilities

• Handle international calls from UK/US customers delivering quality service.
• Process requests via phone, email, and chat promptly.
• Maintain records of customer interactions using MS Office.
• Collaborate with internal teams to resolve issues and escalate when needed.
• Meet targets for AHT, SLA, and quality metrics.
• Work 24/7 shifts including nights.

Skills

Excellent English

MS Office proficiency

Strong communication

Multitasking

Education

Undergraduate or Graduate degree

Tools

MS Office

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.


• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.


• Utilize MS Office tools to maintain accurate records of customer interactions and updates.


• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities


• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.


• Basic computer knowledge with proficiency in MS Office applications (Excel).


• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

Salary upto 3 LPA - 4.80 LPA

18k-33k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram