Customer Service Executive- International voice/Chat Process- Gurgaon

Wsne Consulting

Gurugram District

On-site

INR 275,000 - 475,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Salary upto 2.75 LPA- 4.75 LPA

18k-34k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

Job summary

Wsne Consulting in Gurugram seeks candidates for International Voice / Chat Process in Customer Service, Upselling, Travel, Technical Support, and Banking Voice.

The role involves handling international calls from UK/US, managing inquiries via phone/email/chat, and using MS Office to keep records. You will collaborate with internal teams to resolve issues, aiming at strong English communication and accuracy. Freshers are welcome.

Qualifications

Undergraduate or graduate candidates with good English.
Excellent communication skills.
Willing to work 24x7 shifts.

Responsibilities

Handle international calls from UK/US customers, providing exceptional customer service.
Process customer requests through phone, email, chat.
Maintain accurate records of interactions using MS Office tools.
Collaborate with internal teams to resolve issues and meet targets (AHT, SLAs, quality).
Demonstrate strong English communication and multi-tasking with accuracy.

Skills

Good English

Strong communication

MS Office

Excel

Education

Undergraduate or Graduate

Tools

MS Office

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice / Chat Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
Utilize MS Office tools to maintain accurate records of customer interactions and updates.
Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
Basic computer knowledge with proficiency in MS Office applications (Excel).
Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits