International Chat Process- Customer service | Salary Upto 4.50 LPA

Wsne Consulting; Gurugram District; On-site; INR 275,000 - 450,000; Full time

Benefits offered by this job

Salary up to 2.75 LPA-4.50 LPA

In-hand 18k-29k

Incentives

24x7 shifts

5 days working

Cabs provided

Job summary

Wsne Consulting in Gurugram is seeking candidates for International Chat Process roles in Customer Service, Upselling, Technical Support, and Banking Voice. You will handle chats from UK/US customers to resolve queries and provide excellent service.

The role requires strong English communication, basic MS Office (Excel) skills, and the ability to work 24x7 with rotational shifts. Freshers are welcome, with 5-day workweeks and lucrative incentives.

Qualifications

• Good English communication skills are essential.
• Basic computer knowledge with MS Office proficiency (Excel).
• Ability to handle multiple tasks with accuracy and attention to detail.

Responsibilities

• Handle international Chat from UK/US customers, providing exceptional customer service to resolve queries and concerns.
• Process customer requests through various channels (phone, email, chat) timely and efficiently.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and meet targets for AHT, SLAs, and quality metrics.

Skills

Strong communication skills

MS Office

English proficiency

Education

Undergraduate or Graduate

Tools

Excel

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Chat Process- Customer Service / Upselling / Technical Support/Banking Voice.

Role & responsibilities

• Handle international Chat from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

• Salary upto 2.75 LPA- 4.50 LPA
• 18k-29k In hand
• Lucrative Incentives
• 2500-3505 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram