Hiring Alert:- International voice Process- Customer service- Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 212,000 - 357,000; Full time

Benefits offered by this job

Salary range

In-hand salary

Incentives

Monthly variable pay

5 days working

Night shifts

Cab facility

Job location Gurugram

Job summary

Wsne Consulting in Gurugram is inviting candidates for an International Voice Process role in Customer Service / Upselling / Technical / Travel / Banking Voice. You will handle international calls from UK/US customers and resolve queries with professional support.

The position requires excellent English communication, proficiency in MS Office, and the ability to work 24x7 shifts. Freshers are welcome and on-site work is available at Gurugram.

Qualifications

• Undergraduate/Graduate candidate with good English can apply.
• Excellent communication skills.
• Must be comfortable with 24x7 working environment.
• Freshers are welcome.

Responsibilities

• Handle international calls from UK/US customers and resolve queries with exceptional service.
• Process customer requests via phone, email, or chat in a timely manner.
• Maintain accurate records of interactions using MS Office tools.
• Collaborate with internal teams to resolve complex issues and meet AHT, SLA, and quality targets.
• Demonstrate strong English communication and ability to multitask with attention to detail.

Skills

Customer service

English communication

MS Office

Multitasking

Education

Undergraduate/Graduate degree

Tools

MS Office

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Technical / Travel /Banking Voice .

Role & responsibilities

• Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

• Salary upto 3 LPA - 5 LPA
• 19k-32k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram