Customer Service Executive

Wsne Consulting; Gurugram District; On-site; INR 300,000 - 475,000; Full time

Benefits offered by this job

Salary upto 3 LPA - 4.75 LPA

18k-32k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

Job summary

Wsne Consulting is hiring for a customer support executive in Gurugram. The role involves handling international calls from UK/US customers, processing requests through phone, email, and chat, and maintaining records with MS Office.

Strong English communication and the ability to handle multiple tasks in a fast-paced environment are essential. Flexible shifts and 24x7 coverage are required, with on-site work at Gurugram and cab support provided.

Qualifications

• Undergraduate or graduate qualification.
• Excellent communication skills and fluent English.
• Willingness to work in 24x7 shifts.

Responsibilities

• Handle international calls from UK/US customers and provide service to resolve queries.
• Process customer requests via phone, email, and chat.
• Maintain accurate records using MS Office and internal systems.
• Collaborate with internal teams to resolve issues and meet targets (AHT, SLA, quality).

Skills

Good English

Excellent communication skills

Multi-tasking

Education

Undergraduate / Graduate

Tools

MS Office

Job description

Job description

Dear Candidate,

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and accelerate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

• Any Undergraduate / Graduate candidate with Good English can apply.
• Candidate Must have excellent communication skills.
• Must be comfortable with 24*7 working environment.

Perks and Benefits

• Salary upto 3 LPA - 4.75 LPA
• 18k-32k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs
• Job Location : Gurugram