International Voice Process Executive- Customer service | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 300,000 - 475,000; Full time

Benefits offered by this job

Salary upto 3 LPA - 4.75 LPA

18k-32k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job summary

Wsne Consulting in Gurugram is hiring for an International Voice Process role. You will handle international calls from UK/US customers, provide exceptional service, and process requests across channels with accuracy.

You will use MS Office to log interactions and collaborate with internal teams to meet AHT, SLA, and quality targets while maintaining strong English communication. Flexible shifts are required.

Qualifications

• Any Undergraduate / Graduate candidate with good English.
• Excellent communication skills and strong English fluency.
• Proficient in MS Office applications, especially Excel.
• Ability to manage multiple tasks while maintaining accuracy and detail.
• Willingness to work 24x7 rotational shifts.

Responsibilities

• Handle international calls from UK/US customers and resolve queries.
• Process customer requests via phone, email, or chat promptly.
• Maintain records of interactions using MS Office tools.
• Collaborate with internal teams and meet AHT, SLA, and quality targets.
• Communicate clearly in English and manage multiple tasks efficiently.

Skills

Excellent communication

English fluency

Multitasking

Education

Undergraduate/Graduate

Tools

MS Office

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

• Salary upto 3 LPA - 4.75 LPA
• 18k-32k In hand
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Both side cabs

Job Location : Gurugram