International Voice Process- Customer Care | Salary upto 5.20 LPA

WSNE Consulting Pvt. Ltd.; Gurugram District; Presencial; INR 300 000 - 520 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Lucrative incentives

Monthly variable pay 2500-3500

5 days working

Night shifts / 24x7 shifts

Cabs provided

Resumo da oferta

WSNE Consulting Pvt. Ltd. is seeking candidates for an International Voice Process role based in Gurugram.

The position involves handling international calls from UK/US customers, upselling, and providing excellent customer service across phone, email, and chat channels. You will use MS Office tools to maintain records, collaborate with internal teams to resolve complex issues, and meet performance targets.

Qualificações

• Undergraduate or graduate candidate with good English.
• Excellent communication skills.
• Must be comfortable with 24x7 working environment.

Responsabilidades

• Handle international calls from UK/US customers, providing exceptional customer service to resolve queries.
• Process customer requests through phone, email, chat with timely responses.
• Utilize MS Office tools to maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve complex issues and meet targets (AHT, SLA, Quality).
• Strong communication skills with fluent English and ability to multitask while staying detail-oriented.
• Must have basic computer knowledge including MS Excel.

Conhecimentos

Customer service

English fluency

Verbal communication

Multitasking

Formação académica

Undergraduate or Graduate degree

Ferramentas

MS Office

Descrição da oferta de emprego

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

Salary upto 3 LPA - 5.20 LPA

18k-36k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram