Hiring For Freshers- International voice process | BPO | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 300,000 - 350,000; Full time

Benefits offered by this job

Salary up to 3–3.5 LPA

In-hand 18k–22k

Lucrative incentives

Monthly variable 2500–3500

5 days working

24x7 shifts / Night shifts

Both side cab

Job summary

Wsne Consulting in Gurugram is hiring for an International Voice Process role. The candidate will handle calls from UK/US customers, resolve queries, and process requests across phone, email, and chat, while maintaining accurate records using MS Office. Flexibility for rotational shifts is required.

Strong English communication is essential, with the ability to multitask and ensure high-quality service. The position offers earning potential with incentives and 5-day work weeks in a 24x7

Qualifications

• Undergraduate/Graduate with good English.
• Excellent communication skills and clear spoken English.
• Willingness to work in a 24x7 rotational shifts environment.

Responsibilities

• Handle international calls from UK/US customers and provide excellent customer service.
• Process customer requests via phone, email and chat in a timely manner.
• Maintain accurate records of interactions using MS Office.
• Collaborate with internal teams to resolve issues and upscale when needed, meeting AHT, SLA, and quality targets.
• Demonstrate strong verbal English communication and multitasking with attention to detail.

Skills

Good English

Excellent communication

MS Office proficiency

Education

Undergraduate / Graduate

Tools

MS Office

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and upscale when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

Salary upto 3 LPA - 3.50 LPA

18k-22k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram