International BPO- Customer Care Executive - Voice / Chat Process

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 17,000 - 22,000; Full time

Benefits offered by this job

Salary up to 2.5–3.5 LPA

In-hand 17k–22k monthly

Lucrative incentives

Cab allowance

5 days working

24×7 shifts / night shifts

Both side cab

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram seeks an International Voice/Chat Customer Service professional to handle UK/US customer interactions, resolve queries, upsell, and provide technical/e-commerce support.

The role requires strong English communication, ability to multitask, and proficiency with MS Office (Excel). Rotational 24/7 shifts and cab allowances are provided; freshers are welcome.

Qualifications

• Undergraduate or graduate candidate with good English.
• Excellent communication skills.
• Willing to work 24/7 shifts and rotational shifts.
• Freshers are welcome.

Responsibilities

• Handle international calls/chats from UK/US customers and resolve queries.
• Process requests via phone, email, and chat.
• Maintain records using MS Office tools.
• Collaborate with internal teams to resolve issues and meet SLAs and quality targets.
• Communicate effectively in English and manage multiple tasks with accuracy.
• Work flexible rotational shifts including night shifts.

Skills

English fluency

Communication skills

MS Office

Attention to detail

Multi-tasking

Shift flexibility

Education

Undergraduate or graduate

Tools

MS Excel

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice/Chat Process- Customer Service / Upselling / Technical / Ecommerce.

Role & responsibilities

• Handle international Calls/Chats from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and elevate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

Salary upto 2.5 LPA - 3.5 LPA

17k-22k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Cab allowance

Job Location : Gurugram