International Process- Voice process | Customer Care | Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Night shifts

Cab facility on both sides

Five days working

Incentives

Job summary

WSNE Consulting Pvt. Ltd. is seeking candidates for International Voice Process roles in Gurugram. The position involves handling international calls from UK/US customers, resolving queries, and upselling where applicable. Candidates should have strong English communication, basic MS Office skills, and be available for 24x7 shifts.

The role emphasizes multi-channel support (phone, email, chat), record-keeping in MS Office, and collaboration with internal teams to meet SLA and quality targets.

Qualifications

• Any Undergraduate / Graduate candidate with Good English can apply.
• Candidate must have excellent communication skills.
• Must be comfortable with 24*7 working environment.

Responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and accelerate when necessary. Meet performance targets set by the company for AHT, SLA, and Quality Metrics.
• Strong communication skills with excellent verbal fluency in English language.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Skills

English communication

MS Office

Multitasking

Customer service

Education

Undergraduate / Graduate degree

Tools

MS Office

Job description

Job description

Dear Candidate,

Your profile has been shortlisted for International Voice Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and accelerate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics. Role & responsibilities
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Perks and Benefits

Salary upto 3 LPA - 5.20 LPA

18k-36k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram