International Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Andhra Pradesh is seeking an International Voice Process Associate to deliver excellent customer service to international clients. You will handle calls, resolve inquiries, and document interactions in the CRM.

The role requires strong English communication, teamwork, and a customer-first mindset. Training and ongoing process improvements are part of the job, with opportunities to grow within an expanding support function.

Qualifications

• Strong verbal communication in English.
• Ability to work effectively in a team and independently.
• Customer-oriented mindset with a passion for helping others.
• Basic computer skills and familiarity with call center software.

Responsibilities

• Handle inbound and outbound calls from international customers and address inquiries.
• Maintain professionalism and provide high-quality customer service during interactions.
• Document customer interactions accurately in the system/CRM for follow-up.
• Collaborate with team members to improve processes and satisfaction.
• Participate in training sessions and team meetings to stay updated on product knowledge.

Skills

English proficiency

Team player

Customer focus

Basic computer skills

Job description

We are seeking an enthusiastic and dedicated International Voice Process Associate to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients. This role requires excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls from international customers, addressing their inquiries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions accurately in the system to ensure seamless communication and follow-up.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Participate in training sessions and team meetings to stay updated on product knowledge and service protocols.

Required Skills

• Strong verbal communication skills in English.
• Ability to work effectively in a team and independently.
• Customer-oriented mindset with a passion for helping others.
• Basic computer skills and familiarity with call center software.