Walk-in | International Voice Customer Support

Shivansh Global Resources; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Two-way cab facility provided

Job summary

Shivansh Global Resources in Electronic City, Bangalore, seeks an International Voice Customer Support Associate to handle inbound calls from global clients. The role is full-time, office-based with cab facilities.

Strong English communication, problem-solving skills, basic MS Office proficiency, and a minimum typing speed of 20 WPM are required. Experience levels differ for U1 and U2 designations, with non-voice work weighted accordingly.

Qualifications

• Undergraduates and Graduates can apply.
• U1: Fresher to <24 months of experience.
• U2: More than 24 months of experience.
• Voice experience gets 100% weightage; Non-Voice/Backend experience gets 50% weightage.
• Typing speed: Minimum 20 WPM with 80% accuracy.

Responsibilities

• Handle inbound international customer calls and resolve queries.
• Review customer accounts and provide accurate solutions.
• Maintain professional communication and document customer interactions.
• Escalate issues appropriately while meeting quality and productivity targets.

Skills

Excellent English communication

Problem solving

Basic computer proficiency

Typing speed 20 WPM

Education

Undergraduate or Graduate degree

Tools

MS Office

Job description

WE ARE HIRING International Voice Customer Support

Location: Electronic City, Bangalore
Designation: Associate / Senior Associate Customer Support
Employment Type: Full-Time, Permanent
Work Mode: Work from Office
Transport: Two-way cab facility provided

Eligibility & Experience

• Undergraduates and Graduates can apply.
• U1 Associate: Freshers to less than 24 months of experience.
• U2 Senior Associate: More than 24 months of experience.
• Voice experience gets 100% weightage; Non-Voice/Backend experience gets 50% weightage.

Required Skills

• Excellent English communication and customer-handling skills.
• Strong problem-solving abilities.
• Basic computer proficiency and MS Office knowledge.
• Typing speed: Minimum 20 WPM with 80% accuracy.

Key Responsibilities

• Handle inbound international customer calls and resolve queries.
• Review customer accounts and provide accurate solutions.
• Maintain professional communication and document customer interactions.
• Escalate issues appropriately while meeting quality and productivity targets.

Interview Process

1. HR Screening
2. Typing Test
3. SVAR Assessment (Minimum Score: 60)
4. Operations Round
5. HR Discussion & Offer

Salary: Up to 30% hike on current salary, subject to eligibility and client approval.